Serene Escapes Day Spa - Calgary, Alberta

Abigail R.

I came today to treat myself (33 weeks pregnant) to a dermaplaning facial as on their website it says it is the best facial for pregnant women! It is uncomfortable for me to lie flat on my back at this point in pregnancy, so I asked to have the table inclined a touch. Carrie said it’s not possible for this appointment (fair, but this should be listed online), and that she has never had a pregnant woman complain about that and it is just 45 mins so I should be fine. I said I really can’t lie flat on my back it is really uncomfortable and by the 45 minute mark I think I would be in pain. From that point on she was quite unprofessional and shrugged and said it’s never been an issue before. I said I would need to cancel then and she was already turned around doing something else before I left. From one pregnant mom to the next, go elsewhere. I went to Spa Ritual in the NW a few weeks ago for a massage and they were lovely as ever and so cognizant of the fact that pregnancy is uncomfortable and that some positions are generally unsafe. Carrie, I hope one day when you have kids that you are treated more gently than you treated me today! Nobody (especially a paying customer) deserves that.

Rodrigo M.

My partner and I recently enjoyed a couples massage, and it was truly exceptional! From the moment we walked in, we felt welcomed and relaxed. The ambiance was perfect—dim lighting, calming music, and a soothing aroma filled the room. The massage therapists were incredibly professional and attentive, customizing the experience to suit each of our preferences and pressure levels.

We both left feeling completely refreshed and connected, which was exactly what we were hoping for. The entire experience felt indulgent, relaxing, and intimate. We will definitely be returning and highly recommend this for any couple looking to unwind together. A perfect way to relax and reconnect!

Nikki V.

Highly recommend Napatorn!! My whole family has been coming to her for years as she makes us feel comfortable and gives the best massages ever. She listens to your wants and needs to cater to personal preferences making it a delightful experience for anyone.

J S.

I've been seeing Rhia for a few years for massage therapy and she has been absolutely phenomenal. She is always professional, respectful, and attentive - I would highly recommend her services to anyone.

canadianhuntergal

I always love going to this spa, specifically I always see Shiho, she is the best masseuse I've ever had (and I've had LOTS). She gives the most wonderful massages and I always make sure to max out both of my benefit plans with her!

Tamanpreet K.

lady who did my facial was friendly. it was my first time so they were very professional but facial is not worth price as there was just basic step that people normally give in 50 dollar and they didn’t fix my skin concern as i already yold my skin in super sensitive so, their exfoliation oil irritates my skin around lips i even told lady though she removed right away but now instead of glowy face my face had this white flakes from dryness around lips and it looks like dehydrated face ao, better use product according to skin

Gouri S.

I had the worst customer experience today. Despite booking a couples massage three weeks in advance, the receptionist informed us after we reached the spa that they could not provide the service because their system made an error in the booking! This is outrageous and unacceptable, especially since I received a reminder message and call just the day before confirming the appointment!

To make matters worse, the receptionist showed no interest in offering an alternative booking or solution. Instead, she behaved unprofessionally, with dramatic and insincere reactions. The entire interaction felt racist and deeply disrespectful.

Part 2: Next day, I came to know that they even put a claim on my insurance on the services they did not provide at all! It took me back and forth calling my insurance provider and these people to sort it out! I even had to drop by their spa as their response was not helpful over the phone.

Bec C.

Excellent experiences here for prenatal massage. I've been coming twice a week since around 29 weeks pregnant (now 35 weeks). I see both RMTs Yuni Lee and Tina Yeung. Yuni has a more relaxing style and Tina really works to get the tightness out of my shoulders but both are wonderful. I have noticed I've been having less pain and overall better sleep since coming for massages. Recommend.