Pizzaville - Bracebridge, Ontario

niten P.

Went to get Garlic sticks. We ordered chrispy wings and garlic sticks for dine in. The wings were good but we were served cold Garlic sticks. When I told the lady staff she didn't even acknowledge, meaning she knew that our garlic sticks were not freshly prepared. If you guys have it on the menu then you must prepare the order freshly, regardless of its monetary value. Don't just try to impress customers purchasing pizza as it is of higher value. Utterly dissatisfied with food and staff response.

MIchael H.

They used to be really good, we've ordered from here for a few years, but we have twice now ordered from here and twice now the pizza wasn't cooked .. made my mother in law sick.. the bottom looked cooked but halfway into the slice, and the dough was so undercooked it was gooey .. the toppings were not cooked .. just warm.. I think there is something wrong with their ovens. That's too bad because I really like their pizza but can no longer order from them.. I'm gonna have to do 2 for 1 pizza or pizza hut from now on .. disappointing 😞

Aaron H.

I’ve been a loyal Pizzaville customer for years and even worked there for a time. It used to be my go-to for great pizza, but sadly, it’s become an atrocity compared to its former self. If you’re craving pizza, save yourself the frustration, skip Pizzaville and order a fulfilling pizza from Nick’s.

The quality has dropped significantly. For instance, “extra cheese” doesn’t mean more cheese—it just means they sprinkle it on top of the toppings. I've watched this in action with my own eyes. *Pro Tip* If you actually want more cheese, you’re better off ordering double or triple cheese. They also consistently forget to add cheddar or feta to pizzas, even when it’s requested.

The app has an issue registering double pepperoni orders—you’ll need to call in. This problem has been around for ages, but it hasn’t been addressed. Lately the pizzas are often slightly undercooked, which seems like an attempt to increase their shelf life. I’ve started ordering mine well-done, which I shouldn’t have to do every time.

Recently, I ordered an expensive custom pizza and was delivered a plain pepperoni instead. Calling the head office about mistakes like this is pointless. After multiple issues, I was offered a single $5 coupon. This doesn't even come close to covering the cost of the toppings for the multiple pizzas I've received that were made incorrectly. Combine that with the fact that nearly every order has an error, and I’ve grown tired of complaining. Keep in mind I usually order 35-50$ per pizza, so I'm absolutely willing to spend the $$ for a quality product.

The sides aren’t any better. The Asiago Parm & Cheddar Mozza breadsticks come with almost no cheese—nothing like what’s shown in the ads or how they used to be. Worse, breadsticks are usually unavailable or way over-proofed when they are, making them pretty unpleasant. They used to be excellent, but not anymore.

Delivery times are painfully slow. Even if you live 5-10 minutes from the store, expect to wait 45-50 minutes. The in-store staff seem very very nice but turn dismissive when confronted about issues. I’m not sure if it’s a language barrier or just a front to avoid dealing with complaints.

Overall, Pizzaville has fallen far from what it used to be. Between the declining food quality, constant mistakes, and poor customer service, I’ve given up. I really hope this google review prompts a review of their procedures and hopefully brings back some of their better qualities. I'll give it a try in a few years or if it changes franchisees.

VoudouLounge

Pretty impressed with this location as they make some nice Pizza for a Franchise chain. Much better than most locations in Toronto so we’d definitely order from here again when we’re up North 👌🏼

Anuraj 5.

No doubt pizza was so good but the guy was so rude . I was asking for deals and his response why r u asking for deals . No politeness he was rude

Allana K.

This was the worst experience I have ever had with any company ever. Today at the motel I work at they dropped off some flyers so the new manager and I decided to suggest them to a guest and try ourselves. To start the driver demands a 10 tip, got rude when he didn't get it, the guest we suggested try was left in tears after being told they are too poor for pizza (exact words from the person taking the order) and to cap it off one pizza is burn and the other still doughy. Never again save your money don't order from them.

Booda B.

When the delivery driver complains because you didn't tip them the amount the last person did, then proceeds to inform you that he takes stuff such as drinks and dips to give to high tipping customers for free... then continued to complain about the distance he had to drive to deliver a gross burnt but still uncooked somehow pizza to me like it's not his job. I ordered because earlier today a rep dropped off flyers and I figured why not give em a shot, those flyers have since been placed into the fire bin and destroyed, I will not recommend this place for anybody staying at our motel. The business practice here is shameful at best.

Rajnesh K.

These wings been raw like this from last few times I’ve ordered and its not improving at all