Empress Palace Hotel - Surrey, British Columbia

Sofiane A.

ce n'est pas vraiment un palace !!! mais plutôt une maison en toc. attention ce n'est pas un hotel. aucun service, pas de savon, pas de shampoing. tout est réduit au minimum avec une petite serviette par personne. le pire c'est un accueil intimidant qui vous demande de payer en cash ....sans une vraie facture. juste un papier vite fait à la main et encore il a fallu insister. fuyez cet hébergement qui est plus proche de l'arnaque et qui est loin d'être un hébergement décent

Laet L.

La madame a la réception est difficile à voir sourire. On ne peut pas voir la chambre avant le paiement, ce paiement uniquement en cash ou transfert ineract. Arrivé à la chambre, on se dit, OK c'est payé on continue l'aventure.

Au final, le lit a pas de matelas, c'est un foam. Toilette commune avec tous les clients de l'étage. Quand même pas lfun de voir un tampon plein de sang dans la poubelle et le shampoing des autres dans la douche. Yavait pas d'air climatisé. Le tapis est brûlé par un fer à repasser, c'est poussiéreux dans les coins, la tête de lit est sale de je sais pas quoi pis jveux peut être pas le savoir. Le panier de basket exterieur, on peut pas jouer, les ballons sont pas gonflés. Ca dit quil y a un jacouzzy, on a pas trouvé ca. Photo du cinema sur le site, on y a pas accès. Pour illuminer le tout le voisin ronflait comme jai rarement entendu. La table de chambre, cest une pliante planche en plastique du costco.

En fait, c'est pas un hôtel, juste une grosse maison qui loue des chambres. Ça vaut 200$ max. On a payé 525$ parking pas inclus. Si vous voulez payer cher, allez ailleurs. Vous en aurez pas pour votre argent. Je tiens à noter qu'on est pas d'habitude de gens chialeux et difficile. Je suis toute sincère. On aurait dû camper, on aurait eu plus de commodité et d'intimité à un dixième du prix lol. Pcq l'Empress palace rayonne plus comme dortoir qu'un hôtel.

210sallap

Our visit here was a nightmare. We arrived as agreed before midnight, but couldn’t get in and had to call the number posted on the door — an expensive international call for us. The woman on the line said the price was higher than what we had agreed on through the booking service. On top of that, she demanded a 300 CAD security deposit, and both amounts had to be paid immediately in cash. It was nearly midnight, and we had to go search for an ATM on a foreign continent. We eventually agreed that the deposit wouldn’t be required.||||This is not a hotel — it’s something entirely different. The sheets were stained. Five rooms shared a single bathroom, and you can imagine how it felt when one guest decided to take a long evening bath. We are deeply upset that we unknowingly supported this kind of criminal activity. The photos in the listing did not match the place we actually stayed at. The staff behaved in a threatening manner and are clearly evading taxes. We sincerely hope the police will take action against their operations.

Alberto D.

My experience at this place was terrible. It was hard to find, and the main entrance was obscured by a huge property on sale sign. Upon arrival, we encountered instructions at the front door to call or text for assistance. The lady who attended to us canceled our booking reservation and was insistent on payment in cash or via Interac. She also offered us a “better room” for an additional charge of 10 CAD.

Once we paid, she instructed us to exit through the back door. When we did, we were shocked to find that the rooms were tiny, poorly maintained, and not clean at all—it felt sketchy. We immediately refused to stay and requested a refund. They denied our request and only provided the owner's email address.

We contacted the booking service and explained our situation, even sending pictures of the actual room we encountered. The images online showed the fancy, expensive rooms, not the "economic" ones they don't advertise.

I strongly advise staying away from this place if you want to avoid disappointment and wasting your time and money on accommodations that are not worth it.

Matthew W.

I received a text message prior to arrival requesting cash upon arrival because my card was not working. This was despite booking terms through Expedia that my card would be charged on arrival, not beforehand. I tried calling, but was advised by reception that management does not answer the phone.

F P.

these guys are scammers, they took my money even though i have not step foot on the premises. they will take the full booking price as a cancellation fee even if you cancel 2 weeks ahead of time. at empress you dont stay in business scamming people like this. i am attaching the deduction from my bank as a proof of this. be warned this review is done on mar 5. if you decide to respond here empress, just refund 50% of the booking price. and I will amend this review. and by the way your status online is permanently closed.

**** a no refund policy, means a no repeat business from customers. thanks for admitting ****
also stop bribing your reviewers. we all know those 5 stars are paid for.

Savvy S.

very overpriced for a stay in Summerland. our room has a strong stench of dead mouse. had to move rooms after unpacking 😭
was offered no discount or anything for this inconvenience. won’t be staying there again or recommend anyone.

Sightsee295749

Super sketch! We only stayed here because nothing else was affordable or available due to the Eras Tour in December. Absolute crap, run by the shadiest people. Room was dirty and didn't feel all that safe. I wasn't all that sure we wouldn't end up trafficked.