EL Lobo Motel - Cold Lake, Alberta

Chuck W.

I really like most staffs professionalism and non-judgmental attitude; however there is a young man and a young woman who work nights are very open about talking about you in front of you. The young man had told me that as of that moment this hotel will no longer be accepting debit or cash deposits. Upon speaking with the hotel manager, she has explained that that is not hotel policy. I have a credit card thankfully. It would seem that his policy only applies to me. Upon first checking in weeks ago, I went out for a smoke and like clock work the same young man working the front desk would park where he could see me. I am not sure how he knew I was out In front of my room but he was there everytime. I had wanted to extend my stay, the female security guard was less then happy to let me in, as it was after hours. I lock my credit card when not in use, when I had explained that the same same gentleman, he looked over at the female security gaurd and spoke in the their own language, their expresions were obviously very judgemental. This sort or judgment was a regular occurrence with these two. Upon trying to leave, again after hours, the manager explained to me that it is their job to open the locked doors. I had been standing in a locked room for 5 mins while they both talked amongst each other and just simply stared at me. Knowing I could not get back in to the lobby or leave the building. I could go on and on about these two, but I believe that what I have stated should be enough to inform anyone who decides to stay here, that although 98% of the staff will treat you with respect, these two will not.

Johnny T.

It was a great hotel. Great food. The rooms are beautiful. My only pet peeve was the fact that my bed did not have a fitted sheet. I found that quite disturbing.

Mary W.

The room was great ,service was great ,but left early because of the cannabis being smoked next door ...the smell was overwhelming...

Chris

Beautiful Motel! Rooms are newly renovated, and very clean. Beds are super comfy. Very impressed with this motel. Recommend!

Berta B.

Beds are super comfy, and rooms are CLEAN. Staff was friendly.

Only issue I had was the little A/C unit couldn't/didn't get the room as cool as I would have liked for sleeping - but in its defense it was 35°C outside during our stay, so it very well could be putting out nicely for average temperatures (or people who don't like to feel like they're sleeping in the arctic).

Coralee B.

Stayed for May Long due to covid 19 restrictions. I was pleasantly surprised at the recent renovations. The room was beautiful and I loved the little kitchenette and the deep bathtub. So nice to have everything new!|| ||I especially appreciate I was able to bring my dog. The pet fee is only $25 per stay so it’s great. Also the millennium walking trail runs along the street so a great place to walk the dog in the morning.||||My only complaint is the walls are very thin. It’s an older building so not much can be done about this. I woke up to my dog barking at midnight because people were being loud enough we could hear talking and laughing through the walls. I did wonder why do they book rooms so close together when it it’s not busy (due to covid and the economy) ? Would be nice to have some spacing between guests when it’s quiet like this. Otherwise a fantastic stay!

Judy M.

First time here and I would highly recommend it. The customer service experience was top notch! My room was large, very modern and aesthetically pleasing. The entire room was very clean and the bathroom was tastefully decorated. I would definitely stay here again if I was coming through Cold Lake in the future. One more thing...the price was extremely reasonable!!

Marilyn B.

2 queen bed room had lots of room. Bed comfortable. Room was clean but there were some stains on the carpets. Bathroom was clean. Fridge and micrwave. A/C was a little noisy but it worked. Good location for easy access to many areas. It is an older hotel but it has been kept in good shape. It's not fancy but it worked just fine for a few nights stay. Pet friendly.