Amy P.
5/5
Absolutely loved this place! The place is clean and the puzzles were quite challenging -- even at the youth level! The staff are very cheery. They have an introductory video for you to watch before you enter each room that explains the rules of each room. This place allows you to ask for as many hints as you want. Also, you can pause the timer in the room if your child needs to leave to use the restroom; there is a pause button on top. They post on the wall all the team names and whether they broke out, how fast, and how many hints they received. Each room has a different themed picture along the wall that you can stand in front of to take a picture of yourselves after you have finished the room. See my pics for the themed walls. They also have large fun cards that you can hold.
Levels of room difficulty from easiest to hardest: Lucy's Room, Wizard's Initiation, Pandora, Coma, and Saw
Favourite room of the 4 tried: Wizard's room --for sure!!
Lucy's Room: I brought my tween with no experience to escape rooms. I thought it would be super simple partly because I picked the youth level, and I had done 3 escape rooms before. I assumed the room would be incredibly simple, so I didn't try my hardest at the beginning. We didn't finish in time. There are quite a number of locks and puzzles that you need to complete to finish this room. They made the room fun for kids and age appropriate. This is their easiest escape room according to the owners. Having an escape room birthday party here would be so fun for kids! It would be great to have more people to work on the puzzles as well. My tween was really into it and wanted to do another room right after. It is great for competitive kids especially! They really make the puzzles engaging for kids. I would highly recommend this room for them!
Wizard's Initiation: Wow! Wow! Come to this room!! My child (tween) and I had SO much fun here! We were delighted by the design of this place! They make it Harry Potter themed, not just wizard. At the end, you can dress up as the characters (capes, tie, and scarf) of Harry Potter and stand in front of their themed wall. The owners went down to Universal Studios to get the authentic scarf and tie! It would be helpful if you brought 3 people to this room. We almost got out in time; the owner's son kindly gave us 5-10 more minutes so that we could complete all of the puzzles. We were moving fairly quickly through most of it. We had trouble with one of the parts. (You will know what I mean when you are there). I picked the beginner level. I had done 5 escape rooms before this 1, and my child had done 1.
Pandora: The owners put a lot of effort into the design of this room. It is a whole world that you enter into! It was definitely harder than Lucy's and the Wizard's rooms. Even with 5 of us (3 teens, tween, and myself), it took the whole hour to break out. We broke up into pairs regularly to solve different puzzles, so that we could get done in time.
Coma Room: I took my three teens to this room. My oldest had already done an escape room or two. The others had no experience. By this point, I had done 4 escape rooms before this one. I chose the youth level again. The staff explained how certain types of locks and puzzles worked before we entered the room. We really found the first 30 minutes quite hard. We asked for a ton of hints. Then, most of my teens really got into it during the last 30 minutes of our time -- especially the end!! Wow, there were some really cool puzzles in there! We broke out! All of my teens said they would love to do another escape room. I asked them whether they would like to try the virtual escape rooms, but they said they definitely would prefer doing the physical ones, not the virtual.
Washrooms: Yes
Parking:  There is tons of free parking.
Wheelchair accessible: There is a wheelchair accessible parking spot. I didn't see a wheelchair accessible washroom, so you should call to ask. There were a number of rooms in this place, so I might have missed it.