Fezziwig's Artisan Bakery-Cafe at Guisachan - Kelowna, British Columbia

Kelly Y.

This is a cozy bakery-café that I visited for a short time before scurrying off to an appointment. I had the hot chocolate, chicken almond sandwich, and a honey cream bread thing that I don't know the name of. My companion ordered another sandwich. The hot chocolate was decent! Not bad, but not amazing either. The chicken almond sandwich, labelled their bestseller, was a chicken salad sandwich with toasted almonds in it, served with a small bit of chips, salad, and dressing. It was a basic sandwich that served exactly what it indicated, and the portion was great, so it's good in that sense. Everything tasted fine. The honey cream treat was good, and I liked the toasted almonds on top along with the fresh cream! I recommend this one. I loved the pretty ceramic dishes that the food came in. I recommend this place for a quick snack or meal!

Sophie P.

I've been going here for years, but a terrible experience ensured I will never be going back.

I ordered a roast beef sandwich and found a dead fly IN the sandwich. I alerted the owner, Cat, and she said "it must've been the salad. We cannot guarantee everything will be 100% clean." She also initially refused to do a refund stating "we don't do refunds," but only issued me a refund at the sale price (not with tax) until I insisted.

I get things happen, but refusing a refund, AND not taking responsibility for clearly unsafe food handling? That's a very poor business practice. Attached are pictures.

The woman operating the counter also tried to throw out the sandwich before it could be inspected by the owner. I had to grab it so I could show her.

I'm appalled.

Dmitry U.

We got three different espresso-based coffees and they all tasted like water with a splash of coffee. Didn’t try any of the food, but this was unfortunately the worst, most diluted coffee I’ve ever had

Anna C.

The perfect little spot to meet and catch up with a friend, go on a first date, impress visitors or relax solo. Staff is lovely and always provide fast, reliable service. The food is insanely affordable and homemade, which makes it extra delicious.

This is what I would consider a hidden gem in Kelowna!

Julie-Ann S.

Great cinnamon buns! I can hardly wait to try the other baking goods. Friendly and helpful staff and good hours.

Steve M.

Did not give one star because I have not tried their baked goods but their sandwiches are extremely overpriced almost $13 on just regular sliced bread size. I had the roasted chicken which was piled with way too much dry roasted chicken I had to run next door to get a bottle of water just so that I could choke the sandwich down. Overpriced and dry and tasteless.

Howard R.

Ordered 2 amaricanos and they were just ok. Seemed to watered down. Also ordered 2 scones. They were not fully cooked and wet dough in the middle of both. Had to toss them. I called to let them and felt blown off by the person who answered the phone. Not even an apology.

Tascheleia M.

The Fezziwigs on KLO is amazing. But this one, time and time again I have seen poor food handling there, so I don't go often. Today I was there on a one off, and saw the lady handling till/cash and customer's dirty dishes go back in the kitchen more than once to plate salad garnishes with her bare hands, no gloves or washing.