Gillies Take-out - Brantford, Ontario

Dark V.

So I ordered Gillies today. I got a medium Canadian pizza, a buffalo chicken poutine and a small fries. First impression when I retrieved by food was that the poutine looked small for the price but then I opened up the box and it was beautifully loaded right to the top! Sigh of relief.

The fries alone are remarkable, they are like a cross breed between Wendy's and A&W but better. I would've preferred them a little more crispy but they could've gotten a little soggy during the delivery.

Then I tried the poutine. It's a pretty decent poutine. The chicken was juicy, the cheese was completely melted so take that into consideration if you are looking for Montreal cheese curds look somewhere else. I don't care either way but they do load it with cheese so you get an official cheese pull!

Now for the pizza, I decided to get the sweet pizza sauce instead of the traditional. I'm glad I did. It's like stromboli's but actually tasty. The cheese to sauce ratio is okay, I would've preferred more cheese though. That crust is a bite of delight. However it is a floppy pizza. So if you don't like floppy pizza's this ain't for you.

Next time I'll have to try it in the restaurant to get a sense of the service and atmosphere. Till next time!

Jessica M.

Updated Review:

I originally left a review about my experience, and instead of taking responsibility or showing professionalism, the business decided to respond with blatant lies and personal attacks. Let me set the record straight.

1. The State of the Food – They claim I "used too much sauce" even though my order was already drowned in it, as shown in the attached photo. They also claim the lettuce was fresh, yet I received wilted, soggy lettuce mixed into a mess that was barely edible.

2. The Name Confusion – They attempt to discredit me because my Uber Eats order was under a different name. This is common—many people use different names on apps or have someone else pick up their order. This does not change the fact that the food was unacceptable.

3. False Accusations of Threats & Aggression – I walked in calmly and respectfully, even expressing that I felt embarrassed to bring up the issue since I have never had a complaint about food before. Before I could even finish explaining, the staff immediately got defensive, refused to listen, and walked away. I did not yell in the parking lot, and I certainly did not make threats. These are outright lies to cover up their poor customer service.

4. The "80% Gone" Lie – They claim I ate most of the meal before complaining. Look at the attached photo. Does that look like "80% gone" to you? This is a blatant attempt to discredit me, and it shows their dishonesty to anyone reading this.

5. The "Remake Offer" – The owner chased after me outside yelling that he would remake it, only after I was already leaving upset. A proper business would have handled the issue professionally from the start, instead of ignoring the customer, then trying to save face when they realized I wasn't going to let this slide.

Instead of taking constructive feedback, they chose to lie, manipulate, and attack a customer. If they put half as much effort into food quality and customer service as they do into fabricating responses, this wouldn't be an issue.

Bottom line: If you want a real Dorito taco box, go to Lonnies. You'll get better quality, better service, and for half the price.

Brian B.

Ordered the slap shot twice. An assortment of deep fried finger foods along side with some perogies. Both times were quite good. Love to see consistency. Staff are also pleasant to deal with. 5 stars and 2 thumbs up👍👍

Jake B.

This is advice not a review! GET THE HONEY GARLIC CAESAR WRAP!! it sounds odd, yes, but it's amazing, the best wrap I've had in a long time.
(There's actually a shocking amount of chicken in it too)

Jessica O.

We have ordered Gillies many, many times. For pick up and delivery, for Thanksgiving and Christmas dinners. Never one single complaint. The food is always hot, delicious and huge portions. My husband usually goes in to pick it up so I can’t really comment on that but they’re always very pleasant when I order.

Jessica G.

Ordered pizza from here last night for the first time. Was very impressed. Very delicious pizza. Get the awesome sauce, it's earned it's name

Sheena W.

This place is amazing to their customers there is a lady that works there soo incredibly kind. That when I was helping my sick mom I went in their to tell them what she loves on her pizza and they noted this every time she goes there she knows what she wants.ty so much for everything much appreciated.

sydney L.

Got the chicken fingers, loaded pepperoni pizza, wedges and garlic bread. Everything was great especially the cheesecake dessert after. Will def be back to try the wings!