Harbourlight Delights - Cobourg, Ontario

Pagla G.

Terrible experience at this ice cream shop. The ice cream itself was below average — I ordered butterscotch and it barely had any flavor.
But the real issue was the service. I ordered 4 kid-size ice creams, and they were served to us without any problem. However, when I went to pay, the person at the cash rudely told me that kid-size is only for kids and charged us extra for adult sizes — even though we were clearly served kid portions.

If kid sizes aren’t allowed for adults, why did your staff serve them in the first place? Why the upcharge after the fact?

I wouldn’t recommend this place. Definitely check their pricing and policies before ordering, or better yet — avoid altogether.

Neda R.

Terrible customer service and mid ice cream, “only allowed 1 sample per person.” How are you supposed to be sure of which flavour you want if you only get one sample? I didn’t want one of everything but 2-3 samples is reasonable and every other ice cream shop in the world does this. I had one sample which I didn’t like so i ordered a different flavour. I didn’t like that one and the Asian man who seemed to be the owner said “too bad.” Absolutely horrible customer service and ice cream isn’t even good. Stay away

Sarah S.

New owner claims he fired all previous employees and is hiring new ones. The truth is over half of them quit because of his lack of professionalism. He is rude and takes it out on his staff. As well as giving them tasks to complete that are not part of their job and refusing to pay them extra for doing them. For example, removing heavy machinery and other equipment from a rundown basement that has mold, mice, mice poop, and bugs. And then having to clean said basement in these conditions. As well as having someone do renovations in the middle of the store with a very loud saw while customers are in the store, making it almost impossible to order or serve anything. These renovations also involved turning off the frozen yogurt machines, resulting in potential sale loss. Basically, there is a time and place for these things to be done, and it shouldn’t be during open hours.

Not to mention how terrible pricing is. Ice cream prices went up but sizes got smaller. As well as kid sizes only being limited to kids, only offering ONE single taste test out of the 16+ flavours, only offering one size in soft serve, making frozen yogurt portions smaller for the same previous price, and selling premade frozen fries that are claimed to be “fresh cut”. Unfortunately the new owner is just looking for your money.

Shannon V.

The staff are very friendly and patient. The selection of ice cream is abundant. We were disappointed that the cones we had were stale so that's why I'm giving a 4/5 out of five stars.

The ice cream themed bench out front is just the best. Totally insta-worthy. Take your sweet treat and head down to the beach!

kashif S.

Ordered soft serve espresso/coffee icecream and the gentlemen took vanilla and mixed it with some flavour. Tasted like super sweet vanilla ice cream and not a hint of coffee or espresso. On-top of the horrible tasting ice cream they charge extra for soft serve ice cream.

My wife ordered a moose track and instead gave her something tasting like ribbon candy ice cream. My 4 year old got chocolate and that tasted like peanut butter rather than chocolate.

All 3 ice creams were so bad tasting and super sweet that we ended up throwing them away. And no outdoor garbage bin either.

Worst ice cream we have had in a long time. Skip this place and go to Mr Puffs or Baskin robins which is much better.

Outdoor seating was nice though.

Elaine T.

Good variety of icecream and lots of seating outside. The water is close by and can take a stroll while eating. It's clean inside. They have soft serve too. Would like to see more chocolate flavors on the menu. We had the heavenly hash, strawberry and chocolate caramel surprise. It was very delicious and decent size.

Jory N.

Well...it had to happen. Tonight was our worst food experience since we moved to Cobourg almost 3 years ago. And it wasn't even close.

We have eaten at this popular lakeside takeout before. The food was always adequate, if a little overpriced. But tonight took poor value to a whole new level. We ordered a chicken fingers with medium fries and a cheeseburger plus a drink and it came to $31.50 Prices have seemingly gone up by 40% since last year.

What we were served: 3 chicken fingers and so few fries that any small sized order anywhere would have had way more fries than in the medium we were given here. When I mentioned it to the server he said that was the correct portion. Strike 1

We went to eat. The fries were a salt bomb and almost inedible. Strike 2. The burger was basic and tasteless. And then my 7 year old took a look at the third chicken finger, said it looked funny so we split it open to reveal undercooked meat with congealing fat inside. Strike 3

We returned with the undercooked chicken finger and most of the oversalted fries. The server took one look and said "eww! That's disgusting!" and quickly refunded the money paid for the chicken and fries ($15.50). He was obviously rattled and possibly worried about his summer job security.

I have pics but haven't figured out how to post them yet. But if the owners care to contact me I will show them the evidence.

Chris B.

This place is so cute and amazing! It has the ice cream, and next door is the hot food as well. All made a la carte, the highlights other than the ice cream I would say is the poutine, nachos and cheese, mozzarella sticks and jumbo hot dog. Right down by the marina and massive beach