Hot Water LeisureScapes - Airdrie, Alberta

Jacquie B.

Thank you to William and the whole team at Hot Water LeisureScapes! My pump on my hot tub failed during -20 weather. The company that sold me the hot tub would not service it so I called Hot Water LeisureScapes and they were great. The person who answered was helpful and set up an appointment for the following day. William came out in freezing weather and was so knowledgeable and respectful and kind. He got my pump working and replaced it in 2 days when he got a part. The price was reasonable and the service was beyond my highest expectations. I would recommend them wholeheartedly and they are definitely my “go to” company for hot tub help! Thank you!

Darren

Great Service and techs! Very fair pricing and helped out on pricing for subsequent visits as well, I feel like I did not get gouged like you sometimes can with service calls - these guys were great!
Plus quick turn around times and everyone was great to work with all around - will definitely call them again for anything hot tub related!

Myles R.

Bought a new hot tub from them and I have to say that the entire experience was awesome! From the sale to delivery and install we were very impressed with the customer service and care.

When we walked in we were greeted by Phil (the salesman) we had a lot of questions and he took the time to answer all of them. Throughout the process we didn’t feel like we were being sold or any pressure to buy. He simply educated us on all our options. Once it came time to purchase, he went over the contract thoroughly to make sure we understood everything.

When it came time to pay for the tub we dealt with Sarah & Alison who offered great customer service. Payment & scheduling a delivery date was super easy.

On delivery day, Adam and his team showed up on time and had the tub set up in a timely manner. I had many questions for him and they took the time to explain everything including function and maintenance.

I can’t thank this team enough for helping us find the best tub that suited our needs and making the whole process a great experience.

If you’re looking for a new hot tub I highly recommend this business.

Michael L.

In 2014, we attended a Home & Garden Show in Calgary and we came across the Hot Water Pools & Spas display. We had always wanted a spa, so we stopped in and spoke with the lady there (Sarah, the owner of the Airdrie location). Sarah spoke to us like we were normal people, asked insightful questions about our family and what we wanted in a spa. She had us laughing non-stop and we couldn't believe how comfortable she made us feel. Two years later in 2016, we moved to Airdrie from Edmonton and when our house was finished, we started to shop around for a spa again and found Hot Water Pools and Spas online and decided to go check it out. When we arrived at the store, we were greeted by Sarah again! She came up to us and asked us how our children were doing and remembered our conversation like it happened the day before. We were amazed at how much Sarah remembered about us! Sarah showed us around the store, gave us her honest opinion about what spa would give us the best bang for our buck and we proceeded to purchase a Coast Spas Swim Spa that was on sale for an awesome price. Sarah guided us through the entire purchase, including financing options and delivery. When the tub arrived, Ryan (Sarah's husband and co-owner) was on site at our house and guided everything with ease while they craned the spa over my home and directly into place! Since we purchased the spa, we have had nothing but the most amazing service from the entire Hot Water Pools and Spas team in Airdrie. It feels like Sarah is part of our family and we feel so lucky to have such phenomenal service at our fingertips. Thank you to Sarah, Ryan and the entire team at Hot Water Pools and Spas in Airdrie. We wish you the best of luck and we are looking forward to continuing to do business with you in the future. Michael & Billy

Terry L.

We had our Coast Spa delivered a week ago and from start to finish the whole experience has been a joy. From talking to Philip the sales representative on our first visit to the showroom to the delivery of the Spa to our backyard it all went as smooth as silk. And it didn’t stop there Phil contacted us by phone the very next day to make sure everything was working and that we were enjoying the Spa. Again like clockwork after the first week today Phil reached out to make sure everything is going well. And in fact they are. I recommend Hot Water LeisureScapes to anyone looking for a Spa weather it’s a first time purchase or an upgrade these people know their stuff!

kelly A.

We just recently bought this tub from Hot Water Pools and Spas and we just love it. It is so relaxing to sit in here and soak the sore muscles away. The selection of colours we can turn the lights on to is more than enough, blue is our favorite by the way. This picture doesn't do the color of the blue justice at all but at night the glow gives a feeling of calm, almost like your at a spa on holidays, but at home. There are plenty of jets and all points of ache and pain can be reached and massaged. One of the favorite seats is the lounger where you can get rid of the tired dull ache of a full days work massaged right out, while at the same time relieving the shoulder and back pain. The ease of lifting the lid is just another bonus. We would recommend this tub and we are as happy with it as the sales staff said we would be. Set up was really easy too, it was just plug in and let it do its thing. Poured in some sweet smelling peach we bought from their large selection of spa supplies and climbed in. The only issue we have is that we don't want to get out.

Eldon P.

We have had one of their tubs for years now and I happily use them for supplies and service as their staff are always knowledgeable and helpful.

proulx _.

Nice experience here. Came here with family to get a filter cleaned for the tub we use outside our home. Staff were really nice about our visit, and when we chose to look around a bit more. Been a customer here for a number of years since this place has opened. Great experience every time.