Lost Lake Lodge by Whistler Premier - Whistler, British Columbia

292s_verinem

Nous étions dans l’appartement 318 la « bear suite ». Appartement fonctionnel avec machine à laver / sécher. Endroit très calme. Check in et Check out fait en qq minutes. Il y a des digicodes pour entrer partout: l’entrée du parking, pour entrer dans le bâtiment depuis le parking, pour amener ses déchets à la garbage room et également pour entrer dans l’appartement (pas de clefs) Le parking est à 25 CAD la nuit qu’il faut payer en avance, les places sont petites, heureusement que ce n’était plein et que nous avions une voiture « normale » car si tout le monde a un gros SUV ou un pickup ca doit être la galère pour se garer… le logement se situe à 5-7 minutes en voiture du centre de Whistler et proche du Lost Lake. Un soir nous avons aperçu un ours sur le terrain de golf à 2 pas du logement. Il y a une piscine, un billard et également un fitness.

976jasperh

I was really disappointed with our stay. The unit is very old and outdated — it definitely did not look like the photos online. The pictures gave the impression of a clean, modern space, but what we walked into felt tired and worn down. It needs some serious updates and a more accurate listing to set proper expectations.||The heated pool was actually pretty nice, though it could have been a bit cleaner. I also felt like the bed was dirty, which made the overall experience uncomfortable. The bathroom had a strange smell, and the stove was dirty when we arrived, which was off-putting. On a better note, the benefit of having a full kitchen really did help during our stay. The property has potential, but it needs a lot of work to match the images and expectations.||I wouldn't say this place was terrible, but it was definitely not close to good.

Mark R.

We almost cancelled after we found out the pool was going to be closed and we were offered passes to the local public pool - not really what we had in mind for our 30th anniversary weekend but maintenance work has to be done at some point so we kept the booking.
We have stayed in at least a dozen properties in Whistler like this over the years - they are all fairly similar really. I went through the many units available and chose #208 for it's balcony view. Unfortunately the balcony was frankly disgustingly dirty. The floor, table, chairs and BBQ were covered in dust. There was a sign above the BBQ reminding guests to clean it after use - what a joke! We did use it after cleaning it beforehand and left it cleaner than we found it afterwards. It would have been useful if a cleaning brush was supplied.
The bedside clock was flashing - no big deal but the bed was so uncomfortable. It had a topper (you only need these when the actual bed is not up to standard), the bed slopes to the middle and the topper moved around as the fitted sheet didn't hold it in place.
They kindly provided miniature bottles of shampoo, conditioner, lotion and body wash (enough for 1 person for 1 day - not 4 people for 4 days), either supply enough or not at all, same as the one filter bag of coffee - seriously! There was not any hand soap whatsoever anywhere.
The rest of the unit seemed pretty clean and everything that we needed was supplied.
The real kicker was the check-in procedure. We completed the pre-arrival documentation on line and were informed that the entry codes would be sent to us at 16.00 on arrival day. This is fairly standard these days especially with Airbnb's. The Vancouver traffic was especially bad on our arrival day and so when we arrived the reception and entry door was closed. We checked our emails for the code, no email received, I called the number on the door, waited for ages - no reply. Tried again, got voicemail. I checked the guest portal app - no information. We drove to Le Chamois - reception closed. I searched around the property and found a member of staff who very kindly went behind the desk, took some detailed and sent me an email with the codes attached. No - the email didn't go to junk (checked that) - it just wasn't sent. If we had not found this young lady I don't know how we would have got in.
We finally got into the property at 21.19.

There's some pretty common themes to some of the problems listed in the comments about this place, they usually receive the generic BS response about improvements but it's just talk because clearly they are still ongoing. Can't wait to see the copy and paste response!

Trip.com M.

Very nice and quiet area. Had lots of fun in the pool. Enjoyed our walks to Lost lake and kids saw lots of tadpoles! I like that it was away from the hustle and bustle of the village.

Trip.com M.

Easy bus ride to gondolas at both bases and village. Was told garage clearance was 7’. Is actually 6’9”. Condo is basic. Beds are fine but all the pillows are super fat (not comfy for me or the others in our party). Kitchen is not well appointed (no baking sheets or any oven ware). Had to hand wash all dishes as either the dishwasher is crap or the last tenants put dishes away dirty. No teaspoons. Other than that, condo was cozy and realitively clean. Hot tub and pool are very nice as is the lobby area.

Mark B.

Stayed in 426. Had a really great stay. Lovely forest view. Quiet and very short walk to lost lake.

Rob B.

It was a condo suite good for a family or someone staying longer term, but it was just my son and I staying three days, so it wasn't ideal for us. We'd have preferred a hotel with breakfast included and the amenities of a hotel—like 24 hour front desk!—but nothing else was even remotely affordable. Whistler is expensive, especially at holiday time!!!

But the room and premises were clean, attractive, next to a free bus stop, and we could call the Le Chamois front desk anytime, and someone came quickly late at night when we had a problem.

That problem was that the instructions for how to work the combination lock on the ski locker were not prominently placed, so someone came out to help with opening it, but it still took a while before either of us found those instructions and could open it.

Another problem was the ski locker room closed at 10:00 pm, but we arrived late and got fitted for skis and snowboard late, so we couldn't store them the first night. The Le Chamois front told us to keep them in the room that night, even though that was against policy. So it was a problem, but problem solved.

Another inconvenience was that it was far from the gondola, but the free bus came frequently so not a huge problem.

The biggest inconvenience was that there was no bag storage on site for our last day, so we had to haul all our stuff by taxi to Le Chamois, where they did let us store the bags for free. So again problem, but solved.

Also, not having breakfast included was almost a problem. That meant we had to take the time to go shopping, and in particular on New Year's Eve the grocery store closed early, at 6:00 pm. By luck, we got there one minute before closing and they let us in, so we could get some stuff for breakfast.

And the last nit I'll pick is they want you to recycle garbage but they don't provide a separate container for recyclables nor instruction in the room for what to recycle. And it's not clear how to get back in the building after taking the garbage out. A set of instructions could solve that.

Parveen H.

Adorable hotel in a tranquil area of Whistler Blackcomb. Absolutely loved that there's a free shuttle service to get to the village. The walkability to the lake was the best!