Naturally Pacific Resort - Campbell River, British Columbia

Alice M.

I want to start with the positives:
The resort has beautiful, modern facilities, excellent customer service, and thoughtful amenities for dogs—including a fantastic dog run. The spa is absolutely out of this world and one of the best I’ve experienced.

That said, my overall stay for my birthday was disappointing, mostly due to booking issues that could have been avoided.

I chose this resort after doing my research because it seemed very pet-friendly, boasting dedicated dog amenities. I loved the idea of relaxing on the pool deck with patio drink service, and the spa looked incredible. My plan was a special weekend away with my mom and my 20lb pug.

Wanting a comfortable, spacious room where I could sleep in on my birthday, I booked the executive suite and selected “bringing a dog” during the reservation process. Nowhere on the website did it clearly state that this room type was not pet-friendly, and the booking system allowed me to proceed without warning. I was genuinely excited about this trip for weeks.

After driving three hours to the resort, I was told at check-in that dogs were not permitted on the executive suite floor. We were asked to wait while a manager (in a meeting) was consulted. Eventually, I was informed that I could only stay in a downgraded room with either one king bed or two queens. I accepted the king bed, but the disappointment lingered—it wasn’t the birthday experience I had planned. Had I known in advance, I could have adjusted my expectations, arranged alternate care for my dog, or chosen a different resort altogether.

I truly don’t understand why:

- The website doesn’t clearly indicate which rooms are/aren’t pet-friendly.
- The system allows pet bookings for non-pet rooms.
- This issue wasn’t caught until the moment I arrived.

To their credit, the staff did their best to make things right, offering a bottle of wine and a $100 dining credit, which I appreciated. Still, the overall trip felt overshadowed by that initial frustration.

Other notes:

Dinner service on the sunset patio was underwhelming. My mom and I ordered the surf and turf sandwich ($42), which arrived missing prawns because “the grill was too hot.” We waited 10 minutes for them, and even with the “extra prawn” added, the total was only three. I would have preferred a better prawn-to-steak balance for the price. The steak was great.

The pool area is lovely with poolside drink service, but it would be nice to have designated adult-only hours.

More accessible seating (armless chairs) on the sunset patio would be a welcome improvement. I noticed that there were no armless chairs at Carve as well.

The spa alone would make me consider returning, and I would happily become a repeat guest if clearer communication on pet-friendly room options and a few service improvements were made.

Steve W.

We stayed here for six nights and the entire experience was flawless. Everything was spotless, inside the building and out. Our room was very comfortable and the golf course/mountain view from our balcony was fantastic.

We had three meals and they were all delicious. We also appreciated the wait staff visits while relaxing at the fire pits in the evening.

This resort costs more than any other places in town but it appeared by far to be the nicest. If it fits in your budget, Naturally Pacific Resort is well worth it!

luv2travcal

We did not know what to expect when we chose this place. Wow! The Naturally Pacific Resort was beyond our expectations. The spacious modern rooms had great bedding, shower, mini-fridge, espresso maker to say the least. I only wished they had a mini microwave to heat up a few snacks. |The staff at the resort were first rate, especially housekeeping. I don't think we ever experienced such a friendly and efficient housekeeping staff in all of our travels. The restaurant was wonderful and the staff was excellent, especially our server Audy. |We did not use the pool or spa, but we did check out the pool facilities, which were very spacious and clean. The outdoor sitting area with several gas heated fires was a nice touch. |We hope to return to the outstanding resort soon.

C8492UHsuej

We recently celebrated our 56th wedding anniversary with a four day Staycation at Naturally Pacific Resort. On arrival we were greeted in the lobby by the friendly staff and the front desk manager, Chris, who truly made it a special day for us. Thank you Chris for going above and beyond to make us feel welcome.|We had a golf course/mountain view with a roomy balcony. The room was immaculate, and the bed and pillows were super comfortable .|We dined in Carve and were never disappointed. The food was excellent, and the servers are always attentive and friendly. Lunch at Velocity (and driving range) was a great option for more casual fare. |The hotel decor, pool, and gardens, with multiple seating areas and fire pits, are amazing, We really felt we were on a vacation even though we were so close to home.|Thank you NPR for our great Staycation!|Sue & Mo

Sarah G.

While the facility itself was nice, they seemed understaffed with very slow food service in Velocity and on the patios. We booked a bay at Velocity for an hour, but it took an hour and half to get our food. We were puzzled as it was a Monday night and didn’t seem busy. On the patio, tables were left uncleared and there was one waiter trying to serve all of the tables. We also put on the all dog floor (3rd floor), despite not having a dog (seemed like we were the only ones). I love dogs, but the overwhelming dog smell in the hall wasn’t great. Would also be problematic for folks with allergies. We also asked for a late check out as my partner was golfing on our check out date, and this wasn’t possible. Seems like this should be an option if they’re encouraging people to golf and stay. I appreciate its summer, but again, it didn’t seem overly busy (I was alone in the spa) so I’m not sure how they seemed to be struggling in these other areas. Again, my guess would be understaffing. Maybe our stay was an anomaly.

P4424TEandret

I stayed at Naturally Pacific Resort for three nights on business, but it felt like the perfect mix of work and leisure. The SPA was phenomenal, with relaxing whirlpool, dry sauna, and steam room. Carve Restaurant was a delight for both breakfast and dinner, and the Velocity Bar at the driving range was a fun touch. The hotel staff is truly the best — friendly, helpful, and always making sure I was well taken care of. I highly recommend this resort for both leisure and business. It looks like they offer a great golf package too!

Teresa W.

Fabulous stay, room was nice but thought we booked a larger room. Server in the hotel restaurant was slow and never checked on us. Thought the price of drinks at the pool was a tad high compared to in the restaurants almost $6 more each for the same drink. Golf was fabulous but expensive for all the grounds crew on the course, we had to go around them on many holes. Most staff were fabulous. Pool hours were good but it was filled with kids till 11pm, there should be a kids time. Loved that the hotel takes dogs but they should be all on the 1st floor, so people that go for a getaway without kids and dogs don't have to listen to either during their stay.

Cheri J.

I was floored by everything in this resort. From the moment we arrived, they came prepared with theie cart to take our stuff to our rooms.
The interior design is very relaxing. The rooms still smell very new.
My favorite part of my stay here was the spa. The staff was a delight to interact with and patiently answered all my questions. I was lucky enough to have an early morning appointment so I was able to use the facilities on my own.
The hot tub and then the aromatherapy shower combo truly relaxed my muscles. Followed by one of the most amazing massages I've ever had. I have zero complaints about my spa experience.

Another favorite part of my stay here was the fire pit area. My friends and I hung out there every evening.

Last but not the least, the staff are my favorites. They are one of the friendliest, accommodating, and professional I've interacted with. We were surprised that this is only a 3-star hotel!

I was debating if I should give 5. I was so close to giving it. The reason for not giving 5 is because their system messed up the billing on check out. Of course, their amazing staff has patiently gone through every line item in our group's invoice to make the corrections.