NorthGate Power Equipment Muskoka - Gravenhurst, Ontario

Joe N.

I am a local business owner and use North Gate for parts and service for my Polaris ATVs and Stihl chainsaws and have had an excellent experience with Mitch. He was very helpful and patient and answered all my questions today. He even gave me a bolt that I needed for my atv that he matched up with one he had in the back. It’s reasons like this why I choose to support local businesses and I would highly recommend North Gate. Especially Mitch, he was fantastic!

Thanks again and I will be back for sure.

Al C.

I took my John Deere tractor and snow thrower attachment there to get a service done on them . They called about a month later and I paid $175 which I thought was fair and I brought it home, unloaded it off of the rented trailer I had to use and parked it where i store it. Three days later while walking past it I noticed oil leaking out the bottom of the gearbox on the snow thrower. I took a picture of it and stopped in at Northgate to show it to them and to find out what they plan to do about it. The lady in servic and the parts guy both told me that Northgate will come to my place and pick it up and take it there to repair it. After many phone calls to them and a month later, the owner finally called me and refused to come and get it and repeatedly told me that i would have to bring it back for them to repair what they did wrong. I told him that i had to rent a trailer and that I feel it's his responsibility to take it back and resolve the issue. He oputright refused and with that the call ended. I think this is very poor business conduct and I will not go back there.

Chris H.

Thank you Shawn, my new zero turn Stihl if fantastic. Quick, Painless, Precision delivery. Great Experience, thank you.

John K.

Having a great and honest attitude to your customer is key for business now and in the future. Dealing with Shaw was very professional on the phone or by E-mail. Great pricing and delivery was as per scheduled for my new Polaris Ranger. Mitch was excellent on the delivery and going over the machine. I have already recommended Northgate Power to other people. Thanks again. John K.

Michael W.

I had trouble today with my John Deere lawn tractor in that it would start but ran poorly. I've always done service myself on an annual bases. I took my tractor to North Gate and the service/sales rep. had a quick look. Within minutes he had the tractor running perfectly. When I asked him how much I owed him he advise no charge.
I must say that he was extremely friendly and courteous. Thanks again, I'm much appreciative.

Lindsay B.

We bought a Mahindra tractor here and the service and attention to detail was exceptional. Mitch took care of us every step of the way and made our experience very pleasant. Well worth the drive from southern Ontario- customer service is unmatched!

Harrie J.

This is a great shop! Ordered parts for my old 9N tractor from them. Great advice on how to do the repair work.

When I finally decide to replace my 9N I'll be coming to North Gate for my upgrade. I really like the staff.

Michael H.

Exceptional Customer service.
I enjoyed unique customer service, only available from a dealer who cares about their customers even at the expense of losing a sale. North Gate ordered a Stihl Pole Hedge Trimmer for me and gave me an expected delivery date of late last week so i could trim my high hedges before the black flies got bad. They were not going to get the product in by end of day last Friday and Shawn from the store proactively called several other Muskoka dealers (his competition), found one, and called me to let me know where i could go pick one up. What fabulous service?

So Northgate helped me get the exact product i wanted when i wanted it and lost the sale ... but sure gained a dedicated customer for the next purchases! Thanks again Shawn.

Joe N.

I am a local business owner and use North Gate for parts and service for my Polaris ATVs and Stihl chainsaws and have had an excellent experience with Mitch. He was very helpful and patient and answered all my questions today. He even gave me a bolt that I needed for my atv that he matched up with one he had in the back. It’s reasons like this why I choose to support local businesses and I would highly recommend North Gate. Especially Mitch, he was fantastic!

Thanks again and I will be back for sure.

Al C.

I took my John Deere tractor and snow thrower attachment there to get a service done on them . They called about a month later and I paid $175 which I thought was fair and I brought it home, unloaded it off of the rented trailer I had to use and parked it where i store it. Three days later while walking past it I noticed oil leaking out the bottom of the gearbox on the snow thrower. I took a picture of it and stopped in at Northgate to show it to them and to find out what they plan to do about it. The lady in servic and the parts guy both told me that Northgate will come to my place and pick it up and take it there to repair it. After many phone calls to them and a month later, the owner finally called me and refused to come and get it and repeatedly told me that i would have to bring it back for them to repair what they did wrong. I told him that i had to rent a trailer and that I feel it's his responsibility to take it back and resolve the issue. He oputright refused and with that the call ended. I think this is very poor business conduct and I will not go back there.

Chris H.

Thank you Shawn, my new zero turn Stihl if fantastic. Quick, Painless, Precision delivery. Great Experience, thank you.

John K.

Having a great and honest attitude to your customer is key for business now and in the future. Dealing with Shaw was very professional on the phone or by E-mail. Great pricing and delivery was as per scheduled for my new Polaris Ranger. Mitch was excellent on the delivery and going over the machine. I have already recommended Northgate Power to other people. Thanks again. John K.

Michael W.

I had trouble today with my John Deere lawn tractor in that it would start but ran poorly. I've always done service myself on an annual bases. I took my tractor to North Gate and the service/sales rep. had a quick look. Within minutes he had the tractor running perfectly. When I asked him how much I owed him he advise no charge.
I must say that he was extremely friendly and courteous. Thanks again, I'm much appreciative.