Paramount Recreation - Hot Tubs, Swim Spas, Saunas & Ice Baths - Qualicum Beach, British Columbia

Pat G.

Very dissatisfied with customer service at Paramount Recreation at 2701 Alberni Hwy in Coombs Junction.
Initial repair call was to fix a leak. Several days later “two” men came to “diagnose” and they were able to repair the two pipes that were leaking. However … it continued to leak in the “same place” overnight so I called them again to tell them it was still leaking in what appeared to be the same place, and we were again put on a “list”. It was a few more days before they returned to look at it again. This time they sent a different repairman and he arrived in a real bad mood. He quickly discovered it was leaking at the very same place and only needed to tighten it more with his wrench. I asked him to check the other pipe they’d repaired to confirm it didn’t need tightening as well, which really made him angry by the look on his face. They ended up charging me another $135 service call to come to tighten a pipe fitting they should have done properly the first time. It’s their responsibility to do the job right or return to fix it at no further expense to me. They don’t even provide you with an invoice. Just ran our credit card through with no details. Very bad business practice.
We definitely do not recommend Paramount Recreation and Hot Tubs. We originally bought the hot tub from them to “shop local” but with this bad experience with customer service we advise others to shop elsewhere.

Tammai P.

I'd give zero stars if I could for this business, so the one star is for the nice service tech that eventually came. We bought a very expensive hot tub from Paramount Recreation in January 2022. We have needed to call on two separate occasions for service, same issue with the tub both times. It was a challenge to get a service call the first time but this time was even worse. After 3 weeks of me repeatedly calling and being told we would be seen "the next time" they were up in our area it wasn't until I emailed the manufacture's customer service and cc'd Paramount that I actually got a response. I heard from the manufacturer quickly and had a service visit the next day. Paramount wasn't really sure what the issue was, thought it might be a board and said I needed to get the part directly from the manufacturer (tub is under warranty) or I could pay $950 and they'd get the part from their supplier? To top things off, I had to give my cc number to initiate the service call, i asked how much would be charged, told $157 but was then charged an extra $100 for travel. Should have been contacted before additional $$ put on my cc. I'd encourage folks to look around for a company with a much better after purchase service record.

mark H. S.

This store probably has the largest inventory of spas on Vancouver Island. You will be doing yourself a disservice if you don't visit them before buying. Good people working hard for your business.

Chantal O.

Passion has worked for many years in complete satisfaction with Paramount.
They are our largest dealer of our beautiful Passion spas in Canada.

They have a beautiful showroom and service and quality is always delivered by Paramount

Jamie L.

Couldn’t be happier with my experience with Paramount Rec. I got my first hot tub from them about four years ago and it’s been great. Josh is super responsive and helpful. They recently moved my tub on a tight timeline to meet a deadline I had, and despite the miserable weather, they took the time to get it just right. I would highly recommend them.

Mariam C.

The biggest hottub selection on Vancouver Island. They got what I need to create paradise on my backyard, hottubs, saunas, ice bath for cold plunge. Matt is very professional in hottubs with great customer services.

Galen D.

With multiple phone calls over two weeks for a hot tub cover they say they have in stock, and repeatedly saying it’s in there warehouse 20 minutes away. And excuses saying they havnt made it there. And during the same phone call saying they havnt made it there yet. Then say no it’s not there. I’ll bring my business elsewhere.
I should not have to chase a business around for me to give them money.

Mike R.

We recently purchased a hot tub from Paramount Recreation in Coombs. The delivery was on time and the guys did a great job getting the tub in place. Unfortunately my electrician came down with the flu and we couldn’t get the tub set up that day. Once the tub was wired there was an issue with the tub shutting down. I called Matt and he walked me through the setup again but still had the same issue. The tub was built in the U.S and it was Thanksgiving down south and Matt was unable to talk to anyone to diagnose the issue. Matt had another tub the same in his showroom brought the parts up to our location on the weekend to get our tub running even though we were out of town. We were very pleased to return home and find our tub running. That is truly what customer service is all about. Thanks Matt and the crew at Paramount Recreation!