Prim Health and Beauty Ltd - Lethbridge, Alberta

Haley V. R.

I have been going to Prim for the last few years, and Kristi has truly transformed my hair! I am a blonde, and have never had such healthy hair in my life. The staff are incredibly knowledgeable, and always staying current on the newest methods and treatments. The atmosphere in the salon truly feels high end and relaxing (makes you feel like you’re not in Lethbridge, AB!!) most recently, Kristi styled my hair for my wedding day and I could not have been happier. Prim- you guys are simply the best!!

Nicole

I won’t return to Prim for future services. This was my very first visit to Prim. My stylist was 20 minutes late and although my appointment was for balayage, I left with uneven highlights and banding across my hair. Although my hair was toned during my appointment, it went very brassy within 3 days, which has never happened this quickly in the past. I contacted Breanne, the stylist, who defended her work and maintained that my hair looks good. She blamed my hair type as the cause for the result and said she feels she did a ‘very good job’. I then talked to the owner (Jerilyn), she offered me an appointment to try to fix my hair but it was with a newer stylist and I feel that my hair requires more experience to correct it. Not to mention coming back for a subsequent appointment is my time, and at a rate of $245, I should not have to come back and have more processing done to my hair. I then asked for a refund and was told Prim does not offer refunds and they stand behind their quality. This was my first and last experience at Prim as I will not return for any future services.

Letitia K.

I always get my pedicure done by Shelby and she is amazing! So gentle and considerate, and the gel polish lasts forever which is a bonus! Highly recommend!

DaleAnn B.

I would never ever recommend this salon for hair appointments! My daughter, granddaughter and myself had hair appointments for August 3 for my son’s wedding! It took 2 hairstylists to even make my hair look decent just for style and set appointment! Worst hair set I have ever had in my life! I showed many pictures and explained several times what I wanted! It was very simple! I left the hair salon at 11:00 and by the time the wedding ceremony was over which was at 2:00…The little bit of styling had fallen out! My daughter’s hair looked like she had a box head! And my granddaughter’s hair did not last for the whole day either!!! We will never recommend the salon to anyone and we will not EVER be back!!! Basically I should not have paid for any of those appointments! A very frustrating experience! When the first girl attempted to style my hair! I told her I will not be leaving the hair salon looking like this for my son’s wedding! So she went and got another stylist and she was not much better! I feel I need to be reimbursed for these appointments as the stylists DID NOT make us feel good or us happy!

David W.

Had a pedicure done on Jan.24 at noon. Staff was very friendly but the pedicure was not very good. Checked my feet upon arrival at home and bottom of them were still pretty rough. Not very happy for a $80 pedicure.

Krysta M.

Prim is the absolute best place to get your hair done. I've met with Josie twice now (would have been more if not for COVID), and she is just incredible. The salon is clean, the atmosphere is beyond fantastic, and all the stylists, and staff, seem to be excited that you're there. I had teeth whitening done about a year ago, also. Every time I walk in there, I'm treated like family. Now I'm checking out other services, so I can keep throwing my money at them!

Thank you, Josie!!!!!!!!!!!

Veronika M.

Shelby is the best and very talented master. I am very happy and grateful for her work. She did an excellent job of coloring my hair using the balayage technique and listened to my needs, she is also a very nice person. I will recommend this salon to my friends because the service is at the highest level.

Linzy S.

I went into Prim for dermal injections, Tara was so kind and informative. She was very patient, gentle, and made sure I knew everything I needed to know.
There were two girls at the front desk when I checked in who unfortunately were very cold and unfriendly. I felt uncomfortable while waiting for my appointment and had I not been required to leave my card information while booking the appointment online I would have left. I’m very glad I stayed though.