Pro-Tech Pool and Spa Service Ltd - Peterborough, Ontario

Grace B

I came here for my first time last week, and personally lacked experience with water balancing for a pool so was hoping for advice along with purchases for my new above ground pool. They were amazing! I came in, was greeted nicely, and was shown the proper procedures and given amazing advice! I'm already noticing a difference! Would recommend as other places tried to upsell me while here they don't attempt to do that and genuinely help you with what you actually need 🙂

Lauren Williams

CUSTOMERS ARE NOT AN INCONVENIENCE!

I just moved to Peterborough and bought a property that was being serviced by this company by the previous owners. I went to the store this week as never owning a pool or hot tub ever before or having to maintain one, I required assistance as the hot tub desperately needed maintenance.

Nancy interjected herself into the conversation I was having with a new employee (who was lovely and being patient with us as we asked questions about maintenance and the previous contract). While trying to explain to Nancy that we don’t know what we don’t know when it comes to owning a pool or spa, not only was her tone extremely hostile, but she was extremely aggressive and dismissive and made me feel that I was being an inconvenience to her by being a customer, bulldozing us with her response and treating us like we were absolute morons.

I am still in disbelief over the way we were treated and spoken to. I am so disgusted with the way I’ve been treated, I will never ever have this company service my property again, having already switched to a new company who has been exceptionally kind and patient while I learn the process of owning a pool and hot tub.

Pro-Tech; maybe consider treating new customers kindly and not in a hostile tone (though after reading the multiple negative reviews pertaining to Nancy’s aggressive / condescending / rude demeanour, this company doesn’t seem care about its customer service or the reflection of this behaviour). And maybe reconsider your approach when training new staff.

herb millitz

If you are having trouble with balancing your pool water this is the place to go!
Tammy is phenomenal ! She solved all my problems.
Thanks Tammy!

Linda McNamee

Went in today to ask if they refill chlorine and was first greeted by a friendly young person then an extremely rude lady cut in and rudely said don’t have time to do refills
Disgusting attitude for simple question never go back or recommend

Nick Proios

Came in to pick up aromatherapy scents. Worker was attentive and provided recommendation. Also assisted me with non chlorine product. Prices are very reasonable. Will be buying all my products from this location as I am very local.

cavdragoon

Veteran living in the Ottawa Valley and was in PTBO visiting family. Had been looking for a hot tub for sometime to help ease some of the injuries I suffer from while deployed overseas. None of the service/sales/price in my area could match Pro-Tech. Kind attentive staff that went out of their way to meet my requirements. Tammy and Nancy were exceptional in answering any and all questions and were more than willing to deliver the tub to my home 3 1/2hrs away. Upon arrival Craig and Tammy set up and explained to me all I would need to know when it comes to running and maintain the product. I highly recommend Pro-Tech and will continue to do business with them in the future. Great service, Great staff. Thanks again.

Margot McKinlay

Such great service and incredibly knowledgable staff. By FAR, the best pool place around Peterborough!

Liam Tait

Very knowledgeable.
Guaranteed to get you exactly what you need for your pool/spa.