Simran G.
1/5
All the bad reviews are 100% true. I had gone to this place with my partner solely because we were looking for a massage day-of, which is typically hard to find and I trusted the 4 star review average.
The absolute worst part of this place is how they brutally demand tip for such a low-quality service.
Firstly, I don't think the sheets are always cleaned as another reviewer said. When I first got on the bed I felt some sort of wet blob on the sheet, but feeling as though I've already laid down now and my partner's gotten started, I ignored this and brushed it off as maybe it's a cleaning product. Now, having read some of the other reviews about how others have also felt as though the sheets aren't clean or that they've witnessed staff use the same sheets over again - I am fully disgusted.
Secondly, during the whole massage all you hear is the staff speaking to one another over any calming music. Giggling and laughing at God knows what. My "massage therapist" even left the room for a few minutes and ended my message the same time as my partners. I have NEVER witnessed a massage therapist just leave a naked client on the table just to have a conversation with her other staff members mid-way.
Last but not least, as mentioned in every other bad review, once the massage ended and we were heading out (we were also rudely told to get out because other customers were waiting as if we weren't diligently putting on our clothes) - the staff begin to ask for tip. At first we said we have no cash, then we were told to e-transfer or pay with debit when we had already paid for the massages itself before the massage began. My partner was about to give tip when they asked for $10 because honestly I think it was too awkward to not give tip. Then this one staff brings out her calculator and demands we pay the number she had "calculated": $26.00. I don't think at any point this place was deserving of any tip first of all, and after the price of the tip demand increased my partner called them out for being disrespectful before we respectfully tried leaving. During our walk out, we hear the staff member behind us saying that we're disrespectful and that all the staff will remember our faces.
We definitely laughed off this absurd experience, knowing full well that we only chose this place because it had availability on a Sunday day-of - which is no surprise now why they had such availability on a weekend, but my back was sore and a massage was the motive. Definitely a learning experience for me as well. Despite laughing this off in the moment, I would never want someone else to experience this especially if you're visiting this place alone and have to hear how you're disrespectful after paying for a max 2-star quality service.
P.S - how are you gonna demand tip when your sink doesn't even have running water and now it's unclear if you even washed your hands before providing the massages? My partner disclosed to me afterwards that he wasn't able to wash his hands after using the restroom because there was no water or even hand sanitizer as a still-not-good-enough temporary solution for basic hygiene.
All in all, some people just want a massage and can't afford better services. That's completely understandable, but to demand tip when you're aware of all these issues and aren't even registered massage therapists? That's not just bad service, that's shameless and bad character. To staff: I don't understand how you can treat numerous people like that that help you put food on our table by paying you, and still feel good about yourself when you go home at the end of the day.
