Spa Tech - Hot Tub and Pool Service - Spruce Grove, Alberta

Darren M.

I initially contacted Spa Tech for a leaking pool heater, and their technician came out to assess the situation. They determined that the heater needed to be removed for repair. During the removal, a pipe was broken, but they assured me that it would be fixed. I’m still waiting for that to be addressed.

They mentioned I would receive an estimate within a week or two, once they had a chance to take the heater apart in their shop. It’s now been five months. Each time I call, they tell me they are still waiting on parts. I also remind them that I have yet to receive an estimate for the repairs, and they promise to call me back—but no one ever does. When I follow up, I get the same response.

As it stands, I would never recommend this company. If things change, I will update my review accordingly.

Kooper G.

I went into spa tech today not knowing much about hot tubs. Then I was approached by one of there workers and right away he came up to me not even a couple steps into the door. I believe his name was Stefan, he honestly helped me so much specially with me not knowing a lot about hot tubs. I was not only getting the right help by Stefan but also learning along the way, he took his time with me and didn’t rush my decision. All I got to say is Stefan really helped me and I got an amazing hot tub for a great price. I would consider to start shopping at spa tech if your looking for great customer service and a great experience at a amazing price.

Canada P.

Okay I will say that the girl working there on Saturday was absolutely amazing, ( I know I should have grabbed her name I am so bad for that, is it okay to say the redhead girl?) here I am with zero idea about hot tubs or how they work, I have a giant box of chemicals that came with the hot tub no idea what any of them do. So I bring the box into the store, this young lady and I both Sit cross legged on the floor and start going through everything I need to know from start to finish, she explained what every single chemical did and explain that I had both chlorine and bromine in the box and why I should only use one so I don't die, 😆, she did not pressure me at all to buy anything, she used her expertise and knowledge to help me get the extra items that I needed, and I left with confidence that I could safely run and maintain my hot tub for me and my family. It's very seldom that you will find this kind of customer service in spruce Grove anymore I was very impressed . Bryan
And for the people that complain that they went there at 11:00 on a Saturday and they didn't open until 11:15 seriously get a life, so you had to wait 15 minutes it's not the end of the world and trust me where I work but sometimes it's 8:05 to 8:10 we have lots going on in our lives as well and sometimes we just don't make it on time not the end of the world

Laura D.

I hired Spa Tech in 2019 to fix a small leak in my hot tub which resulted in several leaks which they blamed on me. I wouldn't pay for them to come back out and fix the damages they created. They have now filed with the credit bureau and multiplied the unjust $1942 invoice to a $7300 invoice.
They are crooks and the manager was a bully.

Actually your answer reflects how much of a bad job you did!
It wasn't done in the winter. And my son and I helped your 'techs' slide it away from the railing so they could work on it. I left because I had to go to work after helping them move it. Then they left after my daughter found them sitting in their van in the yard which you charged me an hourly charge for?
Then I was instructed on the phone to leave it for a few days for the silicon to dry. Which I did, and this resulted in many more leaks which I called about and then you said you could send someone back out but I would need to pay for the visit. What kind of business practice is that?
I kept silent for years about this and never sent a google review. But now you've filed with Transunion credit 5 years later (Sept 4, 2024) and now a $7300 charge is there for a $1942 shoddy job by Spa Tech.
I've never not paid a bill in my life. But this was so bad I refused. And the way I was treated and yelled at on the phone was disgusting. You had every opportunity to fix your mistake but you didn't.
For you to reply that I'm the scammer is shameful. This is how they treat their customers......

Dylan L.

The 2 guys behind the counter seem super knowledgeable. Gave us some more info about water maintenance and sent us on our way with what we need. Gave us additional info that another company failed to give us when we got out tub. They'll test your water for you and give you some good advice. Will be back!

Amy D.

* DO NOT USE THIS COMPANY FOR ANY ISSUES RELATING TO YOUR HOT TUB THEY ARE SCAMMERS*

To add onto Laura Doroshenko’s post for the review of your “work” in 2019. I was the daughter who came home from work and as I pulled into my driveway your “technician's” were sitting in the truck doing nothing, when I went into the house they continued to sit in the truck for the next hour doing nothing, and then proceeded to leave after an hour of “working”.

For you to claim that you provided a good service is blasphemy. The hot tub began to leak almost immediately after your “technician’s solved the problem” by adding unnecessary parts which led to even more problems. Not a “winterization” problem.

And to now charge my mother through Transunion credit 5 years later (Sept 4, 2024) and now a $7300 charge is there for a $1942 shoddy job by Spa Tech. You should be ashamed of yourself for claiming to be a reputable company. Do better. I will be going to social media as this is ridiculous. Taking advantage of clients to pay yourself out. Talk about a scam.

ionescu M.

Thank you so much to Stefan for his help to buy the right tub for my needs. Great service! Keep up the good job guys!

tamm4750

I had called in with a leak in my hot tub, I was told there would be a $150.00 trip charge as I lived 20 km out of their free radius

Fine.

Sean came out on Wednesday and told me he fixed the leak (his words)

Today hot tub is leaking out of the exact same spot, when I called into the office they told me that travel isn’t covered under their warranty and I would have to pay another $150 for him to show up even tho they never fixed the problem the first time.

This is the worst customer service I have ever experienced

Please beware before using this company

My tub was empty at the time so I don’t blame the technician for not being able to check his work as the tub was leaking so why would it be full, rather the issue is with the terrible business decisions from the management team towards customer service. The issue is that they are unwilling to waive another $150.00 trip charge for 10 min (20km) of driving to save a customer