Starbucks Bancroft - Bancroft, Ontario

L K.

J'ai commandé ma boisson préférée, de l'eau chaude avec des glaçons. L'eau était très chaude, mais les glaçons n'étaient pas très froids. Le service était excellent.

Erica B.

So proud of our local Starbucks. I’ve never been to a Starbucks with a more kind, genuine group of staff—every single person here is warm, welcoming, and just truly wonderful. You’re all doing an amazing job! Just a heads-up for anyone visiting the drive-thru, layout is pretty tight. If you’re driving a truck, expect your tires to rub the curbs a LOT. Definitely a design flaw. Otherwise, you are all the best—keep it up!

Sarah F.

They made my drink wrong the first time but it took a long time to get the correction. It's brand new to bancroft so they deserve some grace and patience while they get things settled. The place sticks out like a sore thumb thought. It's like 2025 in the middle of a town stuck in the 90s. Grateful to have a Starbucks there though! And they wrote a nice message on my drink which made my day!

Louise G.

Kourtney, Owen and the crew were amazing!!!! Friendliest staff i have had in a long time at a Starbucks! They also made tbe drink perfectly. Way to go dont change so happy there is FINALLY a Starbucks in Bancroft!

A

Went through the drive through because we thought it would be quicker than going in. The window attendant was kind. He apologized for the slow service as they were understaffed and gave us a free piece of lemon loaf. They put so much half & half in my iced coffee it was almost white. When I was placing my order, I specified twice “only a tiny tiny bit of half & half”. They quickly remade it, which I was grateful for. Then my friend and I drove away with our drinks, I took a sip of my iced coffee only to discover that it tasted like raspberry. Not sure if it was raspberry tea or raspberry syrup but it was not what I wanted in my grande iced coffee. Very disappointed and angry. Angry that I wasted $5+, angry that I stopped and made my friend and I late for our guided rock hounding trip.

Troy A.

Customer Service is so slow....the brewed coffee, 98% of the time expired.
This was the third " I'm gonna give them another try" visit. And I'm done. Only gave one star ratings because you Have to to post.
Save your hard earned money and time and go to The Muse.

Lori Y.

A great addition for our small town. Very inviting place to hang out. Super clean. Loved all my drinks I have ordered so far. Staff was friendly, Courtney was awesome, she was like a bullet behind the counter, really knew her stuff and did her job well.

Michelle E.

The staff were super kind but extremely confused.

While it was being made, I literally heard the one guy tell the lady she had forgotten something, she's like okay, I'll just add it.

She added something, not sure what....

My drink was a size small. It was 3/4 quarters of foam, and only 1/4 of the actual drink.

We all gotta learn, but why aren't recipes posted near them while their staff is adjusting? ... It's mistakes like this why things fail or get bad reps in this small town.

Manage where it needs to be managed; supervise your staff until they get it right. You don't have to be mean, you need to teach!

It was like pulling out a $5 bill from my wallet and putting that money in the garbage... And now it'll be a long while before I'll even contemplate on going back.

It was absolutely disgusting.

I have also email starbucks with suggestions of posting the recipes to be used as a guideline.

Fingers crossed this improves or it's going to sink quickly!!