Urban Retreat Body & Skincare Centre - Edmonton, Alberta

Nic's B. B.

I received a spa package from my husband for Christmas and was able to use it today.
I solo parent close to 85% of the time and don't get a lot if any "me" time so when I say this was needed it was very needed.
The spa opened up early so I could fit in all the treatments (steam shower, full body wrap/treatment, facial and spa manicure - oh yah and I got lunch too!)
The whole experience was absolutely incredible and I felt very spoiled all day long. Every one that worked on me took the time to explain it all, I did not feel rushed through any of it and I'm pretty sure I lost count of how many times I fell asleep lol
The staff were professional, kind, friendly and made the whole experience incredible!
I will recommend this spa over and over again!

A K.

Let’s just say, I CAN’T get into the energy of 2024 without giving This review!
My first experience was an in person visit, and I was convinced to make an appointment sometime for a special occasion.

A few weeks later, I looked them up online, read good reviews and dialled to make an appointment for a Retreat Massage for the occasion of my Birthday! Similar to the experience of another review, the lady at the reception was not very enthusiastic about making a new appointment, only a few days in advance, as they are ‘generally booked well-ahead’ and could only offer a 90 or 60 mins facial instead of 90 mins Full body massage. Well, it was my birthday and I wanted to feel good and special so, for the similar price, yeah I wholeheartedly went ahead and booked it.

On the day of the appointment, I called them in the morning and informed that I might be late by 10–15 minutes as a birthday surprise popped up. After reaching at the reception, I quickly changed the footwear and was taken to the changing room & given a form to fill that I filled within 3-4 mins. I awaited for a knock in that room for over 15 mins.

Was taken to the massage room where I settled-in rather uncomfortably for the facial.
I complained about the tension in my neck to the aesthetician as well but that was to no relief.

Over Half way through my 90 mins facial, I sensed this process is coming to an end but hold on!! what about my lips? They haven’t event been touched as part of my facial’
So I softly asked my aesthetician ‘wouldn’t lips be massaged?’
And she responded ‘oh no, since you were late, we had to skip that part’ and my brain was like ‘sorry, what?!’
She ‘informed’ me that it takes a few minutes for them to make in house lip scrub and that wasn’t done.
She also clarified that this will be adjusted in the final bill.

So here I am, getting a facial for OVER 165$ on my birthday to relax and feel good and my brain and body is gripping in feelings of betrayal by the service provider.

She finished the massage and applied some greasy petroleum jelly on my lips which I wiped off within a few mins (you can see my lips on the next day. Peeling off. Cracking. Felt burning sensations.)
It gets worse after the facial, as the aesthetician leaves the room without saying a word on after facial care or if she has applied the sunscreen or not (it’s 1pm), or just about checking if all’s fine because she was done!!

I left the facial room after waiting a few mins andchanged into my clothes.
As though there was anything left to
be disappointed with, I was in for yet another horrible sight of a dirty toilet and there it was! Edmonton City’s Best Spa with poor hygiene at the peak of weekday daytime. Uff.
I ran my way to another thankfully, a clean one.

I was fairly billed for a 60 mins facial instead of 90 mins.
For an unfair, unhygienic, unkind & unhappy experience.

My ONLY REGRET of the spectacular Birthday celebration I had on 14th Nov 2023 is CHOOSING Urban Retreat for a facial that day; draining me energetically and monetarily.

Anisah T.

Urban retreat remains the best facial provider for me. They not only use the best skin products on you but the care and attention to detail is second to none. I had my facial with Katie and I have been going to her for many many years. She is amazing! Urban retreat is my ultimate place for a highly effective facial. Ultimate luxury for my skin.

Jackie L.

I recently had FRAX and IPL laser treatment for my aging face.  I was skeptical, and was certainly not expecting the results that I got!  I had significant sun damage from unprotected tropical holidays and years of neglecting my skin. I’d tried various creams over months, with no change.  But the results from these laser treatments were rapid and very significant! In less than two weeks, my freckles had faded and my age spots disappeared completely. It’s taken years off my skin and can now go without make-up again, but I will wear SPF!  Jocelyn was professional and very informative. I am definitely going back for more, and wish I could do my entire body!

Pearl R.

Katie is truly the best. She takes a genuine interest in how to make you look and feel the best you can be. Going for a treatment with her is like meeting a friend for coffee.

Clare E.

My happy place. Katie does a wonderful job of keeping my skin and nails healthy and I am always relaxed and refreshed after my appointments.

Samantha A.

Awesome spa with friendly staff. I find they're a bit pricey for certain services but the location (West End) is very convenient and the actual services are done well.

Jennica C.

Thank you Urban Retreat Body & Skincare Centre! I just completed a laser hair removal package with Katie and had a fantastic experience! Katie is very knowledgeable, kind, and has a magical way of making you feel very comfortable. She fielded my many questions with ease and I always enjoyed going to my appointments. I recently moved away from Edmonton and had to travel for appointments, and there is no question that it was well worth it. If you're on the fence about laser hair removal, I highly recommend going to see Katie; I wish I would have done it years earlier! Thank you so much for an incredible experience. I can't wait to come back!