Western Budget Inn & Suites Leduc - Leduc, Alberta

Jerrod C.

Upon arrival noticed some renovations , ok fine , then woke up at 7 to construction noise , went for shower n no water, was night before. Thinking maybe the hotel could have informed me there be no water in am, no continental breakfast either. But my point flying on a plane , with out shower is not cool .

Cody S.

Management is a complete joke. super disrespectful and not to mention they billed my card and charged my credit card $130 for a stay even though I canceled my reservation way before the date of reservation. So not only is management stealing from customers their extremely rude and disrespectful. I'll make sure nobody I know and myself included stays with western budget in Leduc.

Kyle H.

House keeping is amazing absolutely friendly but management is absolutely horrible I just stayed at this hotel for 2 weeks and the manager is absolutely rude she doesn't help you with what you need. With out an attitude Overcharges Doesn't let the kids play with toy In the pool and one of the front desk ladies kicked us out of a day early because they double booked our room and didn't even try to Accommodate us in any way. Just said too bad. There's nothing I can do

Kathryn D.

We had a severe mechanical failure on our truck returning from AK to AZ. Fell into this hotel by luck as we were looking for a Ford service center. We were able to plug in our cargo trailer (with freezers) and have our dog in suite while truck repaired. Spent 6 nights. Although unplanned, our stay was perfectly adequate. A microwave in the suite would be a nice addition.

Tracy C.

Customers beware ! Worst experience I have ever had with a hotel/Motel . When staff makes an error there is zero accountability. The GM will even belittle you to make you feel like it's your fault their staff made an error . The upper management are Crooks and Bullies Watch your credit cards and receipts . I requested copies of the forms we signed at check in and seems like I will have a hard time receiving them . I booked online and our booking was messed up at time of check in my friends room had not been cleaned so she refused to stay in it she requested a cleaning log and was refused the cleaning log . They give refunds to one credit card then charge another persons card 6 days later . Apparantly it is acceptable to have paying customers sleep in whatever conditions they supply if it's not 24 hours notice that you do not want a dirty room you are out of luck. Consumer complaints will love all the receipts and documentation I have from the mess the staff made of the financial transactions along with the threat of collections from the GM even though they already charged my card .

Paul H.

After driving 8 hrs from Saskatchewan to Leduc ariving October 26th for my course that started on the 27 to the 31st , I was told I didn't have a room for the 26th , and I eventually was put in a room for 1
$168, then I would have to move to another room for the remaining days...the front desk clerk said several times that she would leave a note for management to solve the issue of why I was not booked in for the days I needed...and maybe compensate me. But unfortunately the communication is very poor and the agent doing the bookings don't really care, cause I was never contacted by management....oh and when I made the reservation I called back twice to get email confirmation and they failed at that twice!

Camls

We recently stayed here with family (4 kids in total) in the suite rooms. Each room had two bedrooms, living room, and kitchen. This setup made it so easy to put the kids to bed while the parents could socialize in the living room without disturbing the kids. It was basically like a 2 bedroom condo and would be hard going back to a single living space style hotel. It was just so nice having a separate room for the kids!

The staff was also amazing and were always willing to provide any necessities we needed.

If you're travelling with little ones and want to have a relaxing night, this is the place to stay!

Jolene A.

We have stayed here a few times and had no issues. This last time we stayed here was absolutely horrible. I booked a room with a king bed and bunk beds for 2 nights but when we got there, they informed us that they upgraded us to a suite because they didn’t have our room. When we got to the room, the room was not clean, the cot they gave us had stains all over it and the fireplace in the bedroom would not turn off. We finally requested the front desk to come up and fix it, but the lady would not come up and put us into a different room. The new room was on the freeway side which we specifically asked not to be. We were moved to that room at 2am and left around 8am because we weren’t able to sleep. We told the front desk that we were not staying another night because of the quality of service. The front desk was very rude to me. I then find out that they haven’t released the hold on our credit card so called to request them to release it. They told us they were releasing it and to be patient. We waited another day and called back, only to have the manager of the motel that they weren’t returning it because we smoked in the room. We are a family and none of us even smoke. This manager has been incredibly rude and we have requested to speak to the owner numerous times only to have the female manager verbally abusive.