Wonder Nail - Richmond, British Columbia

Ling L.

我是临时打电话去预约，当天walk in的，很幸运周六还能有位置做指甲，我带着女儿一起去做指甲，每个员工都很友善，特别是那个讲中文的小姐姐，感谢她帮我翻译，她很温柔。老板娘做事也很利落，我做的猫眼光疗甲，很快就做完，我很满意，下次还会光顾。👍

Gabriela C.

Rachel did an amazing job with my nails! She was very detail-oriented and checked in with me throughout my appointment to make sure I was happy with my nails. The rest of the staff were very friendly as well! Best manicure of my life! I highly recommend Wonder Nails!

Angela X.

Don’t be a difficult customer by saying you’re not satisfied with their service via email, or hint for an apology for off-handed comments. Expect to be thanked for your feedback and told to find somewhere that can satisfy you because you are being a difficult customer and proving it via this review.

Hi, I’m that 4 time customer, now maybe a potential Karen in your eyes, and here’s my tea:

Anyone else feel self conscious about speaking up for yourself when things go wrong? Ever feel that you’re being a burden to a service worker because you respect them as a person? Ever eat the wrong things because you don’t want to trouble the busy waiter? Ever just ignore your discomfort to keep the peace? If you do, know that they will take in your private feedback, an email you mulled over for a few months ever since the first unsatisfactory visit, and shit you some defensive reasons without any accountability.

First they explained away their technicians feelings and health. Nail techs are people too. I understand.

Then they address my two questions, one about the specks in my nail polish and another about the UNEVEN gaps between my nails. - they explain it’s normal and that since I don’t like my cuticles touched there will be a gap.

I know that. The gap is uneven though!!! And my cuticles are uniform enough that the gaps with a careful nail tech results in uniformity- results I get from other nail techs in this salon.

They did not address my comment about their nail tech commenting on my nail beds being too small and difficult to work with to my face.

In my email I quoted their website “satisfaction guaranteed” and said I was not satisfied. Can this be bitchy without tone of voice. Sure lost in translation. I can understand maybe that’s bitchy and I’ll take accountability and apologize for the tone.

So that justifies Wondernail writing to me that your two technicians combined have a “total of 40 years experience”and that if “they can’t satisfy you, then we don’t think our salon has the capacity to do so”- did I write about TWO technicians?

I wrote about ONE. That’s 20 years of experience which, out of respect, I tipped her for. I gave her flowers and then I told you what she said and did that made me uncomfortable during my previous experiences with her PRIVATELY- you gave me excuses and no apologies. I also blocked her name because I’m not trying to drag her through the mud or get her “job in trouble”. I just wanted some assurance and comfort from a service based self-care industry that my experiences won’t happen again and these are the next steps you will take so it won’t happen again.

That’s the tea.

Is standing up for yourself difficult? Yes, because you never know when you’re being an unreasonably entitled customer, or just trying to explain “hey, I have some concerns-can you address this with an apology, acknowledgement”, and maybe like some next steps like “oh, we will let her know don’t say that next time” something like that.

So thank you Wondernails management for telling me that “if they can’t satisfy you, then we don’t think our salon had the capacity to do so”- that just gave me the courage I needed to write this review.
”

bri

I absolutely love wonder nail. I have been going to Tanya for a while now and she is so talented, concentrated and ensures every detail is perfect. She is the best!

Hye R. S.

벤쿠버 와서 처음으로 Suzy님한테 네일 받았습니다 ! 베이스 도톰하게 신경써서 깔아주시고 핑크계열로 하고 싶다 하니 여러가지 꺼내서 테스트도 봐주셨어요~~ 너무 만족합니다

Kelly L.

I love all my gel manicures at Wonder Nail. Will come back again to see Suzy!

Cindy

This was my first time going to Wonder Nails. I have been getting pedicures for most of my life as I am a type 2 diabetic with feet and toe nails concerns. I was greeted by Rachael. She was extremely professional and represented the salon well. Rachael was very knowledgeable about foot care and took care of my feet and toe nails. I was extremely happy with my service at Wonder Nails. I would definitely return for another service! Thank you!

Kelly

I wanted a fresh look for the summer and decided to visit Wonder Nail after seeing all the great reviews — and I’m so glad I did!
Suzy did my gel manicure and suggested the cat eye design, which turned out absolutely gorgeous.
She was not only kind and friendly, but also quick and incredibly detail-oriented.
It’s easy to see why this place is so highly rated.
My nails look stunning — I can’t stop looking at them!
Thank you so much, Suzy. I’ll definitely be back!